Refund and Cancellation Policy
Version 2026-07-25 · Effective 25 July 2026
This is an initial operational draft prepared to describe how the service works. It is not legal advice and has not been reviewed by a solicitor. Placeholders shown in square brackets must be completed and the wording reviewed by a qualified professional before public launch.
The Design Pack is a one-time purchase of digital content (generation credits) that is delivered immediately after payment. This policy explains when refunds are and are not available.
1. Digital delivery and the statutory right to cancel
Under the UK Consumer Contracts Regulations you normally have a 14-day right to cancel a purchase of digital content. That right is lost once digital content has started to be supplied with your acknowledgement. At checkout we ask you to acknowledge that:
You want your 15 generations to be available immediately, and you understand that you lose your 14-day statutory right to cancel once any of them have been consumed.
The 15 generations are added to your account as soon as your payment is confirmed, so the Service is "supplied" from that point.
2. Failed or unusable generations
The Service automatically returns a reserved generation to your account when a generation fails or cannot be produced. You should never lose a credit for a failed attempt. If you believe a credit has been consumed by a genuinely failed generation, contact us and we will restore the credit.
3. Refunds we will offer
- Unused credits, within 14 days of purchase: if none of the 15 generations from that purchase have been used and you contact us within 14 days of the purchase date, we will refund the £4.99 in full.
- Duplicate or accidental charges: refunded in full on request.
- Service failure: if a persistent bug on our side prevents you from using purchased credits, we will restore the affected credits or, at your choice, refund the pro-rata value of unused credits.
4. Refunds we will not usually offer
- Once one or more of the 15 generations has been consumed, we will not refund the balance of that pack (the credits have been supplied and delivered).
- Dissatisfaction with the artistic quality of an AI-generated preview: previews are approximations produced by an AI model, and this limitation is described in the Terms and on the Studio page.
5. How to request a refund
Email support@wrapmywhipai.com from the address associated with your account, or use the form on the Contact & Support page. Please include the date and payment reference of the transaction.
Where a refund is due, we will process it to the original payment method via Stripe. Bank clearing times are outside our control (typically 5–10 business days).
6. Cancellation
There is no subscription and no automatic renewal, so there is nothing to cancel. You can stop using the Service at any time and can delete your account at any time from the account page. Deleting your account does not automatically refund unused purchased credits — request a refund first if you believe you are entitled to one under this policy.
7. Your other rights
This policy does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.
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